Pick a support plan that fits your life
Simple monthly tech support for Knoxville households and small organizations. One price, honest help, no surprises.
Support when you need it, from one-on-one visits to same-day answers
Every plan includes real help from Zach, not a call center. You get clear answers and support that actually fits your schedule.
1:1
One-on-one support
Every call or visit is with Zach — no scripts, no call center, just real help.
Same
Same-day response
Most messages get a reply the same day, so you're never stuck waiting long.
All
All your devices covered
One plan covers laptops, phones, tablets, smart home gear, and Wi-Fi.
Which support plan fits your life?
Pick the level of help that matches your comfort with tech. Each plan comes with transparent pricing, no hidden fees, and Zach a call away in Knoxville.
Basic
$25
monthlyRemote support for common questions and quick fixes.
Remote support via video call
Email and chat response
Business-hours turnaround
One-time device check-in
Basic troubleshooting help
Monthly tech tip email
Plus
$55
monthlyOn-site visits and priority scheduling for families and households.
Up to 2 on-site visits per month
Priority email and phone support
Same-business-day response
Wi-Fi network review and tweaks
Device setup (up to 3 devices)
Monthly personalized tech check-in
Premium
$95
monthlyFull-service support with unlimited access for homes or small offices.
Unlimited on-site and remote support
Direct line to Zach
Priority same-day scheduling
Full smart home setup and tweaks
Unlimited device and account setup
Monthly training session (30 min)
A support plan built around how you use tech
Basic keeps your essential devices running smoothly. Plus adds home network coverage and priority scheduling. Premium includes everything plus proactive check-ins and family sharing support.
We don't lock you into a contract because we don't need to
No surprise fees, no upselling, no snooping on your data. Just clear support and real education from someone who takes the time to teach.